PRIVACY

Text Messaging Privacy Statement

Vero True Pain Care may use text messaging to communicate with patients regarding appointments, scheduling updates, office notifications, and other non-emergency healthcare-related matters. By providing a mobile phone number, patients consent to receive text messages from the clinic.

1. Consent to Receive Text Messages

By providing your mobile phone number, you authorize Vero True Pain Care to send text messages related to your care and clinic operations. Consent is voluntary and may be revoked at any time.

2. Types of Messages

Messages may include appointment reminders, scheduling changes, requests to contact the clinic, billing notifications, and general clinic information. Text messages are not intended to replace direct medical care or clinical evaluation.

3. Privacy and Security

Standard text messaging is not always encrypted and may carry privacy risks. While Vero takes reasonable precautions to protect patient information, patients acknowledge that text messages may be viewed by others with access to their mobile device or phone account.

4. Protected Health Information

Patients should not send highly sensitive medical information through text messages. Clinical concerns requiring detailed discussion should be addressed by telephone, patient portal, or during an office visit.

5. Opt-Out

Patients may opt out of text communications at any time by notifying the clinic. Opting out may limit the clinic's ability to provide appointment reminders and other convenience communications.

6. Emergencies

Text messaging must not be used for medical emergencies. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

7. Third-Party Service Providers

Vero True Pain Care may use third-party communication vendors to facilitate text messaging services. These vendors are expected to maintain appropriate safeguards for patient information.

  • "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties".

  • Upon messaging opt-in, the end user agrees to receive messages from Vero regarding but not limited to account notifications, appointments, test results, patient/provider communication. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at 405-665-7993.

  • SMS Terms & Conditions

    Product Description

    By providing your mobile phone number, you consent to receive SMS messages from Vero related to but not limited to appointments, test results and other patient/provider communications.

    Message Frequency

    • Message frequency may vary.

    Message and Data Rates

    Standard message and data rates may apply.

    Opting Out

    You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

    Help and Support

    If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at 405-665-7993.

    Privacy Policy

    Your phone number will be handled in accordance with our Privacy Policy as listed above. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Effective Date: June 2026